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- The emergence of microfinance: Bangladesh and Bolivia.
- Financial inclusion and exclusion and the range of delivery models: NGO, credit unions, cooperatives, state and rural banks, specialized financial institutions, commercial banks, etc.
- Sustainability and reaching the poor: balancing the twin objectives.
- Operations of a microfinance institution
- Disbursement & collections
- MIS systems
- Setting interest rates
- Planning for growth
- The range of financial products: savings, credit, insurance, pension, money transfers, etc.
- Microfinance impacts: household and macro level; how do MFI clients fare in the current global financial crisis.
- The regulatory framework: how does government set microfinance policy and supervise MFIs?
- Funding microfinance: donors, governments, social investors and the private commercial sector.
- The future of microfinance: commercial players, branchless banking and the integration of the financial sector.
- BURO Bangladesh: the conventional microfinance model
- BRAC: working with the poorest
- SafeSave: savings led microfinance
- ASA: managing efficiency